WELCOME Canadian Customers!

"Your Satisfaction is Gauranteed!"
If you received the correct item but, you're not satisfied with your purchase, simply return it within 90 days of receipt for a refund of the purchase amount. Our Satisfaction Guarantee does not cover any item for ordinary wear and tear, damage caused by accident, natural disaster, improper care or use, or the natural breakdown of colors or materials over extended time and use. Returns will not be accepted after 90 days. We recommend that you use a return method that can be insured and tracked as we are not responsible for lost or damaged packages.

Customer Driven Returns: (Sales are final after 90 Days)
“Your Satisfaction is Guaranteed!” If you received the correct item but, you're not satisfied with your purchase, simply return it within 90 days of receipt for a refund of the purchase amount. Our Satisfaction Guarantee does not cover any item for ordinary wear and tear, damage caused by accident, natural disaster, improper care or use, or the natural breakdown of colors or materials over extended time and use. Returns will not be accepted after 90 days. We recommend that you use a return method that can be insured and tracked as we are not responsible for lost or damaged packages.

If you return a product to us, you will be the exporter from the destination country. You must comply with all the above regulations and requirements and pay applicable duties and taxes. Shipping and handling, return freight, duties and customs fees on the original shipment are not refundable. Additionally, you will be responsible for all shipping and handling, export and import fees associated with the return shipment back to our return center in the United States. Title and risk of loss are yours and only transfer to us when we receive the product at our fulfillment centers. For additional information, please contact us.

Returns Due to Problems (Quality, Damage, Wrong Item): In the unlikely event we send you an item that has a quality issue, is damaged or is broken, Contact Us, to describe the problem.

Note: Returns will not be accepted after 90 days. No exceptions. Shipping & Handling charges, return shipping fees, duties and customs fees are not returnable. Canadian customers are able to contact the local Customs office for a refund of duty and tax on returned merchandise. We are sorry but if you live outside the contiguous US, we cannot offer you a prepaid return label(s) or reimbursement fees for shipping and handling. We recommend the use of a return method that can be insured and tracked as we are not responsible for lost or damaged packages.

We want to take this opportunity to thank our Canadian customers!

You can check your order status by clicking the "Order Status" at the top of our website or simply click Order Status here. Enter in the required information and your order status will be provided to you.

The Sportsman's Guide gladly accepts orders from all around the globe and can ship eligible products to certain countries so long as the billing address and “ship to” address are the same. Available product lines, shipping rates and fees may vary depending on the delivery address for your order.

You will be notified at checkout if certain items must be removed due to weight, size (too large to ship in one package) or import/export laws and regulations. You must remove those items from your Shopping Cart before you can proceed to checkout.

Your order will be completed by our shipping partner, I-PARCEL, who will convert our prices into your preferred currency, collect your payment information and estimate customs fees and import duties based on the country where your order will be delivered (the “destination country”). For Canadian orders, your credit card information is only collected by I-PARCEL and is not shared with or collected by Redcats USA. See the Privacy Policy of I-PARCEL. If required by the destination country, I-PARCEL or its agent may request additional personal identifying information that must be provided to complete the delivery. Such information will only be used for the purpose of processing your order. If you do not agree to these terms and do not provide the information, your order cannot be processed.

Once your order is complete, we will ship your order to I-PARCEL’s New Jersey location, and then I-PARCEL will ship the order to you. If we are not able to deliver your order, we will attempt to notify you of the problem using the email address you provided during checkout to notify you that your package has been deemed “undeliverable”. Please be sure your address and email information is correct during checkout. In the event that we cannot deliver your order (for example, an incomplete or wrong address) your order will be cancelled and we will refund the price of items you ordered. Shipping, handling and import fees and duties will not be refunded.

To get our shipping/handling charges Click here.

Global eCommerce Terms and Conditions
Logistics Terms and Conditions

For men’s and Women’s footwear and Shoe Size Conversion Click here

You can click on the “Buyer’s Club"" link at the bottom of our website or click Buyer's Club here. This will then walk you through the process of signing up for just the Buyer’s Club.

Write Us
The Sportsman’s Guide
411 Farwell Avenue
P.O. Box 239
South St. Paul, MN 55075-0239

Call Us
Customer Service (English speaking only)
1-800-888-3006

International Terms and Conditions

When you place an order for delivery outside the United States, the Sportsman's Guide Privacy Policy and Terms of Use posted on our website apply to you AS MODIFIED by these Terms and Conditions.

Import Duties, Customs Fees and Taxes

Your packages may be subject to customs fees and import duties imposed by the country where your package will be delivered (the “destination country”). These charges are always your responsibility. There is no free shipping and handling on Canadian orders, even if such a promotion is available for orders inside the United States.

When you place an order for Canadian delivery, you are the importer of record and must comply with all laws and regulations of the destination country. By placing your order, you authorize I-PARCEL, its employees and agents, to act as your agent with the customs and tax authorities in the destination country, to clear your merchandise, to process and remit your actual import fees for the items ordered. Even if you are ordering something you intend to give as a gift, by ordering, you authorize our shipping partner to act on behalf of the person who will receive the package, and the order must be shipped to your address.

By placing your order you agree to allow I-PARCEL to collect estimated duties for the applicable items in your order. These funds will be used, on your behalf, to reimburse I-PARCEL’s carriers and agents for the import fees that they must pay on your behalf to the appropriate authorities of the destination country. It is possible that Customs clearance procedures can cause a shipment to be delivered beyond our original delivery estimates.

Payment Methods

Available payment methods will be by credit cards and/or through PayPal as displayed on your checkout page. Other options such as deferred billing, gift cards and e-gift cards available in the United States are not available for products shipped to destinations outside the United States.

Promotional Offering, Product and Shipping Restrictions

Canadian orders are not eligible for:

• Free shipping
• Gift cards or e-gift cards
• Deferred billing
• Private label and co-branded credit cards

Certain brands and product lines may not be eligible for Canadian shipping.

Weight restrictions apply and orders may be restricted by size or quantity. Commercial purchases for retail sales are not permitted.

Coupons and Special Offers

Promotions are usually limited to residents of the United States. The Sportsman's Guide will do its best to ensure that you are only offered promotions that apply to Canadian shipments, so look for that notice on any coupon you may find. “Free Gift” and sale items may be subject to duties, taxes, and import fees. You will be responsible for these charges plus any shipping and handling incurred in getting the goods to the final destination.

Shipping Times

Most Shipments arrive within 10-14 business days (Rural and remote areas may take longer.) Customs clearance procedures may cause delays beyond original delivery estimates.

Consent

By placing an order for delivery outside the United States, you are agreeing to these Terms and Conditions for Canadian Orders and the Sportsman's Guide Privacy Policy and Terms of Use as modified by the Privacy Policy Modifications for Canadian Shipment described below.

Privacy Policy Modifications for Canadian Shipments

We value and protect your privacy as described in our Privacy Policy, and remind you that Canadian shipments are subject to opening and inspection by customs authorities. When you submit information to us it is collected on a site that encrypts your information. When you send or receive emails about the status of your order using regular internet connections, those messages are not encrypted and you should not include sensitive data such as a credit card number. If you contact us by phone, your call may be monitored or recorded for quality assurance purposes.

We provide certain order, shipment, and product information to our Canadian carriers, so they may discuss your order with customs authorities in order to obtain customs clearance and to comply with applicable laws.

Our Privacy Policy applies to all customers but the specific sections of our Privacy Policy listed below are modified for shipments outside the United States as follows:

What Information Does The Sportsman's Guide Collect?

• Some destinations require us to collect special import identification numbers prior to check out. This information is required to process your order through customs and deliver your order, and is used only for that purpose.
• The Sportsman's Guide does not send catalogs or other mailings to Canadian addresses that are not United States territories or possessions and Canada.
• The Sportsman's Guide does not collect credit card information related to Canadian orders, and does not obtain information from other companies about your credit worthiness.

How Does The Sportsman's Guide Use the Information Collected?

To notify you about other products or services that might be of interest to you, but only if you agree by checking the appropriate box during your checkout process (see also Third Party Advertising below)

What Information Is Shared And With Whom Is It Shared?

• To our logistics partner I-PARCEL, and I-PARCEL’s authorized Canadian credit card company, in order to process your order and collect all billing and payment information from our Canadian customers.
• Third Party Offers and Advertising: if you agree to receive email offers during the checkout process, you may receive special offers and promotions that may be of interest to you. See the Privacy Policy for instructions to remove yourself from any marketing emails that you receive.
• The Sportsman's Guide does not share your information with the bank that issues The Sportsman's Guide credit card accounts (for which non-US residents are not eligible).

How Can I Opt Out of Receiving Further Communications from The Sportsman's Guide?

The section titled How to Be Removed from a Paper Catalog Mailing List does not apply since we do not send catalogs outside the United States.

Is The Sportsman’s Guide Buyers Club Advantage Rewards Credit Card Available?

No, The Sportsman’s Guide BCA Credit Card are not available outside the United States.

Does The Sportsman's Guide Send Unsolicited Promotional Emails?

No. Unless during checkout you select the box that gives us permission, you will not receive promotional emails from us. If you are not placing an order and would like promotional email offers, click here for more information. To remove your name from any email offer list, follow the instructions on our Privacy Policy under this section.

The following section(s) are added to The Sportsman's Guide Privacy Policy for shipments to the European Union:

Does The Sportsman's Guide Participate in the Safe Harbor Program?

The Sportsman's Guide is a participant in the Safe Harbor program developed by the U.S. Department of Commerce and the European Union. We have certified that we adhere to the Safe Harbor Privacy Principles agreed upon by the U.S. and the E.U. For more information about the Safe Harbor and to view our certification, visit the U.S. Department of Commerce's Safe Harbor Web site. If you would like to contact The Sportsman's Guide directly about the Safe Harbor program, please send an e-mail to [email protected].

The Sportsman's Guide participates in the Direct Marketing Association (DMA)’s Safe Harbor Program for dispute resolution and enforcement of the Safe Harbor principles. If you are a customer in the E.U. who is unsatisfied with The Sportsman's Guide responses or privacy practices regarding Safe Harbor, please contact the DMA for third-party resolution:

Click here to contact the DMA online

E-mail: [email protected]

Mail:
Safe Harbor Line
Direct Marketing Association
1615 L Street, NW - Suite 1100
Washington, DC 20036
Fax: (202) 955-0085