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Frequently Asked Questions

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  • Faster, Easier Checkout
  • Expanded Order Status/History Information
  • Access to your full-featured Wish List
  • Buyer's Club Status Information
  • Gift Card status/balance
  • Easy management of your email preferences
  • Simplified returns

Go to the Create an Account page and fill out a few quick fields.

If you have already purchased from The Sportsman's Guide, use the Account Lookup fields to retrieve your existing billing information. Then simply enter your email address, a password to secure your new Online Account, and click the Create My Account button.

If you have not yet purchased from us, just enter your email address, a password for securing your Online Account, and your billing address. Then click the Create My Account button and you're all set.

Don't hesitate to Contact Us if you have any difficulty creating an account or logging in.

Absolutely not! However, being a Buyer’s Club member can save you big money with everyday discounts up to 10% on most items (5% on Guns & Ammo), FREE standard shipping on merchandise orders of $49 (including Ammo!) and other exclusive benefits. We even offer a special 3-Month Buyer’s Club Intro Membership for just . Check out the Club Tour page for more information.

Click on the "Buyer’s Club" link found at the bottom of any page on our website, or Click here. This will then walk you through the process of signing up for just the Buyer’s Club.

If you didn’t purchase the Buyer’s Club using your new online account, it will not reflect the valid membership until done so. Once you complete an order through the Login service your account information will match your records.

Yes! Club Members get FREE standard shipping on all merchandise orders of $49 or more, including Ammo. Whether your order includes a single item for which the Buyer’s Club price is $49 or more, or multiple items priced less than $49 but when combined bring your order total to $49 or more, as a Club Member you get Free Shipping.

This applies to standard ground shipping only. Heavy/bulky, freight shipping, Express shipping upgrades, Alaska/Hawaii/Puerto Rico and Gun Processing fees still apply. Does not apply to Canadian orders.

To cancel your Buyer’s Club Membership, click here.

This option will be offered on the payment page during check-out, should the order qualify. Look for the "BUYER'S CLUB 4-PAY" checkbox. Your order must meet the merchandise minimum of $150 or more and you must be a Buyer’s Club member to qualify for this payment option. Available on credit card orders only not available with check, debit card or money order payment. Please note that a credit report may be run to determine credit worthiness. Other limitations may apply. Customer eligibility for the 4-Pay Plan is at the sole discretion of Sportsman’s Guide. Not available on Canadian orders.

Changing/adding to your order.


Items on your original order may not be changed and additional items cannot be added after your order is placed. This helps us process your order in the quickest, most efficient manner possible. We apologize for any inconvenience this may cause.

Cancelling your order


For information on canceling your order, please Contact Us as soon as possible.

You can check your order status by clicking the ‘Order Status’ link at the bottom of our website Click here. Enter in the required information and your status should be provided to you.

Some merchandise may be shipped directly from the factory, some merchandise may be coming from an off-site warehouse and some merchandise may be backordered. This information will be provided to you on the ad for the item, when the item is added to your cart, as well as your Order Confirmation/Shipping Confirmation emails.

This status simply means we are waiting to charge the credit card and begin process on your order. Should any problems arise, an associate will contact you.

When an item is placed on your order, you are given a backorder date. If that date changes by more than 14 days from the date that you’re originally given, a notice will be sent to you.
You must reply within 10 days of the notice if you would like to keep or cancel the item in accordance with the Federal Trade Commission. A response to keep/cancel the item in question is recommended.
Do note that our backorder dates are tentative and subject to change due to vendor shipments. Shipments may arrive sooner than the proposed date on the notice. Therefore, if a response is not received to specifically cancel the item, this will be charged and shipped out to you assuming you still wish to receive the item.
Please feel free to Contact Us for specific information on your order.

Unfortunately if an item is out of stock, we currently do not have the option to place it on backorder.

A lot depends on what you use to read your email (Outlook, Outlook Express, or a web browser – and which browser), you use to open the attachment. Most customers are able to view the attachment if opening the label up through Adobe Reader.

If using Outlook, right-click on the barcode and choose Download pictures. It would also help to right click on the email in Outlook before opening it, then choose “Add sender's domain to safe senders list”. It is also possible that your active X controls may be blocking images as well as corrupt cookies. Please consult your browser’s help section for specific information to resolve.

In general, you want to disable “print to fit” as it will either shrink or expand the label.

The auto fill is an option customer’s can set in their browser. Its called auto complete and you will find it in your internet option/preferences. If you have it turned on, your browser will remember any entry into a field and pop up when typing.

Click the link ‘Manage your email preferences’ at the bottom of our website, follow the steps to unsubscribe for our email specials or Click here

This may happen because the link wraps around the body of the email. You will want to copy and paste the entire link into the address bar in a new web browser window.

At the top of the page there should be a link that reads ‘View an Online Version’, this should take you to a page that you should be able to view all of the images.

Each browser is a bit different, but here are the basics steps for some popular ones:

Google Chrome:

  1. From the Tools menu select Clear browsing data
  2. Pick a timeframe anywhere from the last hour to everything
  3. Click the Clear browsing data button

Firefox:

  1. From the Tools menu, click Clear Recent History
  2. Pick a timeframe anywhere from the last hour to everything
  3. Once you’ve chosen a timeframe click Clear Now

Internet Explorer:

  1. On the Internet Explorer Tools menu, click Internet Options.
  2. The Internet Options box should open with the Browsing History option
  3. Click the Delete... button
  4. Click Delete

Click here to clear all cookies from our website. Please be aware that this will refresh our website and the contents of your cart will not be retained.

If you wish to return an item within 90 days of shipment, simply go through returns made easy online. Customers are responsible for any item lost or damaged in return shipping so we recommend insuring the package. Just complete the form (or a copy) on the back of your invoice and send it along with the merchandise you're returning. Returns should be sent to:

Sportsman's Guide, Returns Dept.
560 Armour Avenue
South St. Paul, MN 55075

NOTE: Sportsman’s Guide does not accept returns on Ammunition, Firearms, Food, Tree Stands, Black Powder Guns, Primers, Electric Utility Vehicles, Electric Bikes and Explosive Targets. In addition, we do not accept returns on customized or personalized items, gas, diesel or kerosene items that have been fueled or oiled, and items that store fuel that have been used. Perishable items are not returnable unless damaged or defective upon delivery.

Once opened, Body Armor containing soft armor or armor plates, Flare Guns and ATN-branded merchandise cannot be returned. All Electronics, Marine Electronics, Trolling Motors, Crossbows, Compound Bows, Night Vision and Thermal Optics must be non-modified, in original packaging, and include all manuals, parts and accessories for returns to be accepted.

Please see our return policy for details.

Order with complete confidence! Your satisfaction is guaranteed, period! We stand behind every item we sell. If you’re not happy within 90 days of shipment, just return the item with your invoice and we’ll promptly refund your merchandise total. Sportsman’s Guide® branded merchandise (Guide Gear, HQ ISSUE, CASTLECREEK, HuntRite, Bolderton) have a Lifetime Guarantee against defects in material and workmanship. Our Satisfaction Guarantee does not cover any item for ordinary wear and tear, damage caused by accident, natural disaster, improper care or use, lack of maintenance or the natural breakdown of colors or materials over extended time and use.

NOTE: Gas or diesel-powered products that have been oiled or fueled may not be returned. All manufacturer warranties are in effect and you must work with the manufacturer to obtain warranty service. Once opened, Body Armor containing soft armor or armor plates, Flare Guns and ATN-branded merchandise cannot be returned. All manufacturer warranties are in effect and must be returned to the manufacturer for warranty service. Warranty information is provided in the instruction manual with your product.

Eligible products have SG SmartGuard plans available to add with the product on the product page and in the cart.

SG SmartGuard coverage takes effect on the date of purchase.

No, you’re all set at time of purchase. Registration is automatic. Protection Plan terms and conditions will be emailed to you shortly after your product has been delivered.

Yes, simply contact the SG SmartGuard Support Team at 855-248-4716 and they will walk you through the transfer process.

SG SmartGuard plans must be purchased at the same time as the eligible product.

Yes, simply contact the SG SmartGuard Support Team at 855-248-4716 and provide the name and phone number you purchased the product under and they will be able to locate your proof of purchase.

For SG SmartGuard Replacement Plans, you can make one claim for replacement. For SG SmartGuard Repair Plans, claims for repair will be covered until the total cost of the repairs equals or exceeds the original purchase price of the product.

For more detailed information about the SG SmartGuard Protection Plan, including the claim process, please click here to view Terms and Conditions.

If you have purchased a product and would like to provide a rating or review based on your experiences, just browse to that product on our site. On each product page we provide links to Write a Review.

Customers are also sent a survey approximately 2 weeks after an order is placed asking for feedback on merchandise and service received.

We do not price match auction sites, memberships, marketplace sellers, wholesale, clearance outlets, or liquidation prices. Item must be sold by one of the following companies with the item in stock: Bass Pro Shops, Cabela's, Gander Outdoors, Midway USA, Dick's Sporting Goods, REI, Academy Sports + Outdoors, Sportsman's Warehouse, Scheels, and Mills Fleet Farm (In stock means the item is available for purchase and shipment that day). Sportsman’s Guide®'s decision is final on all price matches; if dissatisfied with our decision, you may return the item if it’s within our policy. Please see our return policy for details. Some restrictions apply, please see our Lowest Price Guarantee. for all terms and conditions.
Effective 03/07/18

Take the merchandise total from your cart. Click on the "Shipping & Handling" link at the bottom of our website or Click here. Look for the margin that your merchandise amount falls into.

When looking at the ads, they will advertise, "Starting At…". This means that it will show you the lowest cost of all items that are included in the ad. When you click on the ad, it will expand and advertise all like merchandise and their corresponding prices.

Currently our internet site does not automatically apply the multiple item discount in your order confirmation, but you will get the correct pricing on your order.
When your order is downloaded into our system, these discounts are applied as a final step prior to the printing of your ticket.
If you feel that this step was overlooked, please email us and let us know. Just be sure to include the item(s) number and the discount price you are referring to.

Each item has multiple prefix’s (ex: D1X2, WX2, etc.) based on various catalog sale prices. If you use the prefix that is listed in the catalog on our website, it will provide you with the price listed in that catalog. However, if you simply type in the item number only, it may provide you with a different price for the website. We apologize for any confusion this may cause. Please feel free to contact us regarding our 10 day lowest price guarantee. For complete details please click here.

Unfortunately our policy only allows one coupon to be redeemed per order.

  • Pay online or by phone using your U.S.-issued Discover, Visa, MasterCard or American Express credit cards.
  • Pay by mail using your U.S.-issued Discover, Visa, MasterCard or American Express credit cards, or by check/money order.
  • 4-Pay plan. Buyer’s Club members may use our Buyer’s Club 4-Pay plan on credit card orders of $150 or more. Click here for details
  • Sezzle Pay Later. Shoppers may use Sezzle Pay Later on credit card orders of $150 or more. Click here for details
For information about Canadian orders click here.

We offer two payment plan options: Buyer’s Club 4-Pay powered by Sezzle and Sezzle Pay Later. Both plans offer the option of paying for merchandise orders of $150 or more with 4 interest-free installments. Buyer’s Club 4-Pay is only available to Buyer’s Club Members, while Sezzle Pay Later is available to all shoppers. Buyer’s Club 4-Pay and Sezzle Pay Later payment options are available only for online orders of $150 or more placed at SportsmansGuide.com using Sezzle as method of payment, and are not available for catalog mail orders, phone orders or purchases made in our retail store. Both plans are subject to credit approval, and further restrictions may apply.

While both payment plans are powered by Sezzle, Buyer’s Club 4-Pay gives Buyer’s Club Members the option of 4 monthly payments (full payment is made over the course of 12 weeks) for online merchandise orders of $150 or more. You must be a Buyer’s Club Member to use 4-Pay.

Sezzle Pay Later gives shoppers who are not Buyer’s Club Members the option of 4 bi-weekly payments (full payment is made over the course of 6 weeks) for online merchandise orders of $150 or more. Shoppers who are not Buyer’s Club Members may add a Buyer’s Club Membership to their order at time of checkout to be eligible for the Buyer’s Club 4-Pay option.

Both plans apply only to merchandise orders of $150 or more placed online at SportsmansGuide.com using Sezzle as method of payment.

Yes. However, the purchase amount of the gift card(s) does not count toward the $150 minimum order amount required to use either payment plan.

Yes. However, the partial payment amount made via gift card(s) does not count toward the $150 minimum order amount required to use either payment plan.

4-Pay or Sezzle Pay Later cannot be used for orders for which all items in an order are backordered. However, 4-Pay or Sezzle Pay Later can be used if at least one of the items in an order are in stock at the time of purchase.

You can still manage your payments on previous 4-Pay orders in your account page on SportsmansGuide.com. For new orders using payment plans powered by Sezzle, you can manage payments in the Sezzle app or at www.sezzle.com/signin.

For questions about payments or concerns about your Sezzle account, please email Sezzle at [email protected].

Yes!* Simply select PayPal as your method of payment at checkout and follow the prompts to complete your payment. You will need a PayPal account to use this payment option.

PayPal does not accept payment for certain types of items, therefore we are unable to offer PayPal as a method of payment for those items. These items include but may not be limited to:

  • Air Guns/BB Guns
  • Ammo Cans & Military Storage
  • Ammunition, all types
  • Archery, including Compound Bows, Crossbows, Recurve Bows, Arrows, Sights and Accessories
  • Black Powder Firearms and Accessories
  • Firearms, including Rifles, Shotguns and Handguns
  • Gun Magazines and Clips
  • Gun Parts
  • Holsters and Holster Accessories
  • Knives, most types, including Hunting Knives
  • Military Knives and Swords
  • Military Shooting Accessories and Military Tactical Gear
  • Optics, Scopes and Sights, including Binoculars, Spotting Scopes, Rifle Scopes, Red Dot/Reflex Sights and Optics Accessories
  • Reloading Supplies
  • Shooting Supplies and Accessories

To get our shipping/handling charges Click here.

Package protection offers immediate replacement of items lost or damaged in transit prior to delivery, allowing you to bypass a claim process.

Unfortunately we currently do not have an option to select delivery on a certain date, unless express shipping is requested. Do note, not all items can be expressed. Please check restrictions on items when ordering.

Your package is being shipped ground service with final delivery by your local postal carrier based on the merchandise, or the light weight of the package. If you do not wish to have this service in the future, a Customer Service representative can flag your address to ship ground on future packages. Please contact us if you would like to do so.

Currently we only ship our packages Monday-Friday; we do not ship on the weekends or holidays. Therefore, delivery is made within the allotted business days for the selected method. Express shipping cutoff is 11am CT.

  • Use Tax Notice: This notice is for customers who take delivery of merchandise in states in which we do not collect sales or use tax. By law, Sportsman’s Guide must collect Sales Tax in states in which we have a warehouse, store front or affiliate.
    Sportsman's Guide, Inc. does not collect sales or use tax in other states. Purchases are subject to use tax in other states unless exempt from taxation in those other states. Your purchase is not exempt merely because it is made over the Internet or by Catalog. Your state may require you to report your purchases that were not taxed and pay use tax on those purchases. Customers should check their state's reporting requirements for tax forms to be used for this purpose.
  • Purchases shipping to Alabama: Sportsman's Guide will collect simplified sellers use tax on all transactions delivered to Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Our seller's program account number is SSU-R010042541.

The Sportsman’s Guide does not authorize the purchase of any items that may be restricted in your area by Federal, State, and Local law. To purchase these items, you need to be either 18 or 21 years of age. These items include, but not limited to, antique guns, black powder guns, machetes, all ammunition, sir guns, pellet guns, paintball guns, blank firing guns, bows, slingshots, electronic game calls, knives, stun guns, fuses, blowguns, crossbows, and certain non-lethal chemical spray devices. By placing an order for restricted items, you are verifying that you are of legal age, have no felony convictions, you are in compliance with Federal Law 18U.S.C.922(D)-(1)-(9) and in compliance with all Federal and State restrictions that apply.
To view Federal Law Click here

We will need a copy of your Driver’s License as well as your FOID card. This information can be faxed to: 612-867-5309, emailed to: [email protected] in a PDF or JPG format or mailed to: The Sportsman’s Guide Attn: Products Department 411 Farwell Ave. South St. Paul, MN 55075

  • Yes, we ship to Canada. Expected delivery time for a Canadian shipment is 10-14 working days for in-stock items.

  • Due to the increased cost of complying with the requirements of the new General Data Protection Regulation (GDPR) legislation, Sportsman’s Guide has decided to discontinue shipping to customers in the European Union
  • Please note that this does NOT apply to military personnel who have an APO/FPO address within the European Union. If you have an APO/FPO address, you may continue ordering as usual.

If you’re ordering with your Canadian issued credit card, please click here. You will then be able to follow the steps in placing an order with us.

For complete details on returning merchandise please click here. If you have additional questions please Contact Us.

For additional information click here.

You are more than welcome to call and request catalogs at: 1-800-888-3006.

As hunters and outdoor enthusiasts, we at Sportsman’s Guide understand the importance of safety, including product safety. To that end, we want to ensure that all products we sell comply with applicable health and safety requirements.

One of those safety requirements is compliance with California’s Proposition 65. Prop 65 requires that residents of California be informed if the item being purchased contains chemicals known to the State of California to cause cancer or reproductive harm, prior to purchase. Retailers must either show that the level of exposure to such chemicals is not significant or provide California residents with a warning about the chemicals in the products.

The State of California has developed an extensive list of more than 850 chemicals known to cause cancer or reproductive harm, many of which are common chemicals. This makes proving insignificant levels of all listed chemicals difficult, which is why Sportsman’s Guide (and many of our vendors) comply with Prop 65 by providing California residents with a warning, such as the following:
“⚠ WARNING: This product can expose you to chemicals including lead, which is known to the State of California to cause cancer or birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.”
“⚠ WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov.”
We want to assure you that while you may see these warnings on our website, product packaging, or directly on the products you purchase, we believe the products we sell are safe and can be purchased with confidence.

If you have further questions or want to learn more about Proposition 65, please visit https://oehha.ca.gov/proposition-65/proposition-65-faqs.

  • We do our best to make sure the correct photo, price and copy are shown. BUT... sometimes we make a mistake. If that happens, we reserve the right to charge the correct price, to ship the correct item, or to correct the mistake.
  • We reserve the right to limit quantities on any orders.
  • All orders are subject to approval prior to shipment.
  • All backorder items ship seperately via ground service.
  • Prices are subject to change without notice.

Yes we do. Our Retail Store is located behind The Sportsman's Guide corporate offices and warehouse off of Hardman Ave. View a map and get more information.

The Sportsman's Guide Retail Store address:


490 Hardman Ave.
South St. Paul, MN 55075

651-552-5248

Hours:
Monday
10AM - 7PM
Tuesday
10AM - 7PM
Wednesday
10AM - 7PM
Thursday
10AM - 7PM
Friday
10AM - 7PM
Saturday
10AM - 6PM
Sunday
Closed

Our retail store’s return policy is 30 days with the receipt from the date of purchase.

Any orders that are placed via phone/web/mail must be shipped to the customer.

Orders placed through the Retail Store (catalog order desk and website kiosks) must be picked up at the store. For more information, please contact the store directly at: 651-552-5248.

Sportsman's Guide Accessibility Statement

Reviewed by Allyant for Accessibility

Better For AllSM

Sportsman's Guide, Inc. is on its way to providing a positive customer experience to all of its customers. Sportsman's Guide hopes its customers can successfully gather information and transact business through Sportsman's Guide websites with your assistive technologies.

Accessibility Assistance

If you have difficulty using or accessing any element of this website, please Contact Us and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law (for example, through telephone support).

Actions

We are taking a variety of steps and devoting resources to further enhance the accessibility of our website. We have engaged an experienced accessibility consultant, Allyant, to conduct a website accessibility audit and provide recommendations to increase accessibility so that our website meets or exceeds applicable standards.

Ongoing Effort

Although we are proud of the efforts that we have completed and that are in-progress, we view accessibility as an ongoing effort due to the nature of perpetual change that comes with making continued enhancements to our website in order to provide the best possible customer experience.

Feedback

Please Contact Us if you have any feedback or suggestions as to how we could improve the accessibility of this website.